Enhancing the Offline and Online Personalized CX through Successful Omnichannel Integration

30th - 31st August 2022 | Free CX Network Online Event

Watch On Demand 

FIRESIDE CHAT WITH NESPRESSO
Leveraging the Benefits of Offline and Online to Develop a Quality, Tailored CX

Build an Omnichannel Advantage: 5 Trends Transforming the Customer Experience

FIRESIDE CHAT WITH TELECOM EGYPT
Developing a 360-Degree Approach and a Single Viewpoint of the Customer 

Harnessing digital for an enriched and smoother buying experience

FIRESIDE CHAT WITH WELLS FARGO
Next-Level Omnichannel: Leveraging the Blend of Physical and Digital with Operational Efficiency

B2B DISCUSSION WITH BAYER & OMNICOM HEALTH GROUP Customer Success and Business Growth - Exploring Through a Journey Lens

To compete with increasing digitization, companies will need to be everywhere the customer is. As a result, omnichannel will become the dominant strategy for brands and by 2025, 31% of online commerce will be fulfilled by omnichannel in the U.S., up from 22% in 2020, according to Colliers.

Forced into rethinking their strategies quickly, brands are blending their online and offline presences leveraging an established approach — omnichannel. Adopting an omnichannel strategy requires creating a coordinated, seamless shopping experience across multiple channels, re-envisioning the role of physical stores in the process.

Key areas to be discussed in 2022 include: 

    • What is Omnichannel - How do we define it?
    • What strategies can be utilized to support seamless interactions as consumers transition between platforms?
    • Enhancing consumer personalization and what human and digital touch points are taken into consideration for a seamless CX
    • Creating a customer 360 approach and single viewpoint of the customer
    • Leveraging customer data, behavioural insights and analytics to perform detailed customer journey mapping

    Featuring

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    Our Speakers

    James Hansford

    B2C Commercial Manager, Omni Channel

    Nestlé Nespresso

    Ashley Lickenbrock

    CX Strategy Lead, Strategic Partners

    Bayer Crop Science Division

    Srikant Iyer

    SVP, Product Strategy & Transformation

    Wells Fargo

    Katie Manty

    VP, Omnichannel Strategy

    Omnicom Health Group

    Moataz Ibrahim

    Head of Digital Customer Experience

    Telecom Egypt

    Geeta Menon

    Product Marketing Leader

    RingCentral

    Chris Murphy

    VP Product Marketing

    Smart Communications

    Who is already registered

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    Who you will meet

    CX Network Live has been designed for Heads / Directors / General Managers of

    Customer Experience

    Customer Service

    Marketing

    Digital

    Data Analytics

    Digital Transformation

    Business Intelligence

    Insight

    CX Network Live | How it works 

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    John Kearns
    Head of Online Sales
    CX Network