CXN Live: Experience Design Day 2020

16 June 2020 | Free to attend | Online Webinars

Sessions:

Leveraging Research, Analytics and Change Management to Enhance Design and Improve Customer Experience

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09:00ET 
DESIGNING IMMERSIVE DIGITAL STORIES 
As designers, we are currently faced with the challenge of bringing our skillset to the physical world. In this session, discover techniques and resources when it comes to prototyping an immersive experience. 

  • Differentiate between designing a digital interface and a spatial interface 

  • Tell an immersive story for an experience that spans across the physical and digital world

  • Translate stories into an interactive prototype that can be validated with potential users or stakeholders

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11:00ET 
DESIGNING A CUSTOMER JOURNEY FOR THE ENTIRE ECOSYSTEM
Upon designing what the end-to-end journey looks like for the customers, Dell stumbled upon changes that also benefited the employee experience and therefore, gained much more from one single lift. In this session, discover how Dell introduced rigorous design thinking strategies and improved the customer journey.

  • Increased intent to purchase by 40% 

  • Increased customers visiting website by 100%

  • Increased CSAT points by 600

CX Network Live | Who attends our events

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Who you will meet

This event has been designed for Heads / Directors / General Managers of:

Experience Design

Experience Strategy

User Experience

UX / UI

Service Design

Design Thinking

Service Design

Human Centered Design

CX Network Online Events | By the numbers 

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1,100+

CXN LIVE: FEEDBACK & SATISFACTION 2019  REGISTRANTS

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1,000+

CXN LIVE: NORTH AMERICA
& EMEA 2019 REGISTRANTS

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1,200+

CXN LIVE:  CUSTOMER INSIGHT & DATA ANALYTICS 2019 REGISTRANTS

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1,400+

CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019 REGISTRANTS

CX Network Online Events | How it works

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Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place

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Step 2: Confirmation email
This will be dispatched upon registration and will contain login information

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Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues

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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

In Partnership With

Media Partners

Get involved with CX Network 

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John Kearns, Head of Online Sales, CX Network