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Featured Speakers
Cédric Cabrol
Distributor and Order Experience Director
Schneider Electric
Jennifer Borchardt
Director of Omnichannel Experience and Strategy
U.S. Bank Wealth Management
Paul Strike
(Former) VP, Head of Design & User Experience
Prudential Financial
Shyamala Prayaga
Product Owner, Digital Assistant
Ford Motor Company
Tyler Saxey
Director of Customer Experience
Footlocker
Nuno Rodrigues
Digital & Multichannel Manager
Roche
Chris O’Brien
Design Manager & Principal Design Strategist
ExxonMobil
Celene Osiecka
Senior Director, Conversation Design
[24]7.ai
Abdul Hamid Ebrahim
Director, CX Transformation Services
Oracle
Keith Landis
Chief Marketing Officer
Persistent Systems
Alon Kronenberg
Partner & CTO
IBM iX
Nick Serediak
Senior UX Designer
IBM iX
Steffen Drillich
SVP Salesforce Practice Europe
Persistent Systems
Yashraj Bhawsar
AVP Salesforce Healthcare Solutions
Persistent Systems
Sekhar Katkam
General Manager – BFSI Growth & Solutions
Persistent Systems
Brock Stuart
Customer Success Manager
InMoment
Jennifer Pham
Head of Digital Events
IQPC Digital
Archana Joshi
Principal Engineering Manager
Persistent Systems
Event Sponsors
Lead Sponsor
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Optimizing your Digital Presence with Data, Automation and Design for the Ultimate Customer Experience
As the Covid-19 pandemic forces millions around the world to work from home and rely on digital technology for the majority of their communication needs, it has become mission-critical for brands to provide high-quality, reliable digital experiences to their customers.
Recent research from CX Network uncovered that more than half of CX practitioners surveyed identified digital CX and digital transformation as their leading investment priorities, with self-service being one of the more prevalent manifestations of this trend.
With that in mind, ensuring that your digital channels are seamlessly integrated, and managing your online presence is increasingly important in the battle for the customer.
CXN Live: Digital Customer Experience is returning for its second annual online event - featuring case studies and thought leading insights on the following key topics:
Recent research from CX Network uncovered that more than half of CX practitioners surveyed identified digital CX and digital transformation as their leading investment priorities, with self-service being one of the more prevalent manifestations of this trend.
With that in mind, ensuring that your digital channels are seamlessly integrated, and managing your online presence is increasingly important in the battle for the customer.
CXN Live: Digital Customer Experience is returning for its second annual online event - featuring case studies and thought leading insights on the following key topics:
- Data Integration for a seamless digital channel experience
- Digital Automation
- Self service
- Chatbots and virtual assistants
- Digital experience design
5 Reasons to Attend
Hear the best case studies from across the globe
No travel costs or time out of the office necessary
Access the content on demand and watch in your own time
Assess the latest technological innovations
It is 100% free to attend
2020 Agenda
17 November 2020
08:45ET
Opening Remarks by Headline Sponsor: Persistent
Keith Landis, Chief Marketing Officer, Persistent Systems
09:00ET
Creating A Seamless Experience Across Digital Channels at Schneider Electric
Opening Remarks by Headline Sponsor: Persistent
Keith Landis, Chief Marketing Officer, Persistent Systems
09:00ET
Creating A Seamless Experience Across Digital Channels at Schneider Electric
Cédric CABROL, Distributor and Order Experience Director, Schneider Electric
10:00ET
Steffen Drillich, SVP Salesforce Practice Europe, Persistent Systems
Yashraj Bhawsar, AVP Salesforce Healthcare Solutions, Persistent Systems
Yashraj Bhawsar, AVP Salesforce Healthcare Solutions, Persistent Systems
11:00ET
Alon Kronenberg, Partner & CTO, IBM iX
Nick Serediak, Senior UX Designer, IBM iX
Chris O’Brien, Design Manager & Principal Design Strategist, ExxonMobil
12:00ET
Tyler Saxey, Director of Customer Experience, Foot Locker
Brock Stuart, Customer Success Manager, InMoment
Brock Stuart, Customer Success Manager, InMoment
18 November 2020
Abdul Hamid Ebrahim, Director, CX Transformation Services, Oracle
11:00ET
Celene Osiecka, Senior Director, Conversation Design, [24]7.ai
Shyamala Prayaga, Product Owner, Digital Assistant, Ford Motor Company
12:00ET
Jennifer Borchardt, Vice President, Omnichannel Experience & Strategy, U.S. Bank
Paul Strike, (Former) Vice President, Head of Design & User Experience, Prudential Financial
Paul Strike, (Former) Vice President, Head of Design & User Experience, Prudential Financial
Nuno Rodrigues, Digital & Multichannel Manager, Roche
Sekhar Katkam, General Manager – BFSI Growth & Solutions, Persistent Systems
CX Network Live | Who attends our online events
Who you will meet
CX Network Live has been designed for Heads / Directors / General Managers of:
Customer Experience
Digital Transformation
Automation, ML & AI
Mobile Strategy
Customer Feedback
UX / UI
User Experience
Omni Channel
CX Network Live | By the numbers
1,100+
CXN LIVE: FEEDBACK & SATISFACTION 2019 REGISTRANTS
1,000+
CXN LIVE: NORTH AMERICA
& EMEA 2019 REGISTRANTS
& EMEA 2019 REGISTRANTS
1,200+
CXN LIVE: CUSTOMER INSIGHT & DATA ANALYTICS 2019 REGISTRANTS
1,400+
CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019 REGISTRANTS
CX Network Live | How it works
Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place
Click on any of the register buttons on this page. Enter your information and secure your place
Step 2: Confirmation email
This will be dispatched upon registration and will contain login information
Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers
Get involved with CX Network Live
For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!
John Kearns, Head of Online Sales, CX Network
John Kearns, Head of Online Sales, CX Network
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