Customer experience has always been a measure by which consumers differentiate ‘good’ brands from ‘great’ brands. However, as reliance on eCommerce and online channels continues to rise and generational expectations shift, embracing innovation is more important than ever to stay ahead of the competition.
Many brands are responding to this by pushing the boundaries of CX innovation, focusing on finding the balance between artificial intelligence and a human touch while prioritizing scalability and sustainability.
Our Future of CX event will wrap up an exciting year by exploring key trends and technologies that will shape CX and marketing in 2023.
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