Unlocking best in class CX through personalization, predictive CX and intelligent automation
Free CX Network Online Event | December 06 - 08, 2022
Dave Hoekstra
Evangelist Calabrio
When it comes to Contact Centers, Dave has seen it all. Starting his journey in the 90's as an agent and continuing through every role a contact center has to offer, he found his way into a role that allows him the pleasure of sharing his knowledge and experience with other folks in the industry. And yes, he uses words like "folks". Being a father, grandfather, bassist, podcast host and photographer combined with 20+ years of experience in the contact center industry gives Dave a unique perspective of the challenges faced by today's modern CX organizations and he looks forward to each and every interaction.
Day One - 6 Dec 2022
11:00 AM Purpose Built CX: People before Tools
With new CX technology being constantly introduced and developed, it can be easy to forget that it is your people who power your CX strategy. We are joined by Chris Warticki, VP of Customer Experience at Epicor Software and Dave Hoekstra, Product Evangelist at Calabrio as they explain why the future of CX is in the people, not the tools.
Join this webinar to learn more about:
- Making sure your CX strategy has a defined purpose
- Using the purpose to defend your brand
- Adding tools to your strategy to enhance your people, not the other way around
- Customer Experience distilled
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