Unlocking best in class CX through personalization, predictive CX and intelligent automation
Free CX Network Online Event | December 06 - 08, 2022
Previous to her current role, Claire spent 2 years with boohoo.com as Customer Service Director,
accountable for a global, multi-lingual customer service operation, launching
Customer Services digital platforms for boohoo, Pretty Little Thing and Nasty
Gal. She previously held the role of Director of Customer Services for JDWilliams, a FTSE 250 multi-channel retailer with group revenue in
excess of £800m.
With over 20 years’ experience in customer service, Claire has delivered transformational projects with significant impact on employees and customers. Her career extends across in-house and outsourced customer service and financial service operations across Afro-Eurasia and the USA.
Day One - 6 Dec 2022
12:00 PM Ensuring ROI during economic downturn and creating a culture of CX
In an economic downturn, return on investment (ROI) has never been more important, and when companies have to cut spending, CX often takes a hit. In this environment, listening to your customers and getting upper-management sponsorship for CX initiatives has never been more important. We are joined by Claire Hill, Customer Operations Director at Travel Counsellors, as she discusses current trends in voice of the customer (VOC) and how to build a company culture of CX.
Join this webinar to learn more about:
- Meeting higher customer expectations during a cost-of-living crisis
- Using a combination of theory and metrics to demonstrate the value of CX and gain sponsorship
- Building a culture of CX throughout business departments
In Partnership With :
©2024 IQPC. All rights reserved.
