Unlocking best in class CX through personalization, predictive CX and intelligent automation
Free CX Network Online Event | December 06 - 08, 2022
Chris Warticki, Vice President of Customer Experience, is responsible for the Customer Success and Advocacy programs at Epicor Software. Chris has over 25 years of experience in Customer Success Management, Critical Accounts, Call Center Management, and other various roles in service and support delivery. Chris engages with all Epicor lines of business for continuous process improvement efforts that span the entire customer lifecycle.
Day One - 6 Dec 2022
11:00 AM Purpose Built CX: People before Tools
With new CX technology being constantly introduced and developed, it can be easy to forget that it is your people who power your CX strategy. We are joined by Chris Warticki, VP of Customer Experience at Epicor Software and Dave Hoekstra, Product Evangelist at Calabrio as they explain why the future of CX is in the people, not the tools.
Join this webinar to learn more about:
- Making sure your CX strategy has a defined purpose
- Using the purpose to defend your brand
- Adding tools to your strategy to enhance your people, not the other way around
- Customer Experience distilled
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