Unlocking best in class CX through personalization, predictive CX and intelligent automation
Free CX Network Online Event | December 06 - 08, 2022
Ben is an 18-year veteran of the Contact Center industry riding the transition from premise to cloud, voice to digital and process optimization to full automation. He has seen the industry from the perspective of multiple Contact Center vendors, as a large-scale customer and as a technology consultant. Ben is going to try get you to think differently about the customer experience, how the agent experience is changing and how technology fits into this picture.
Day One - 6 Dec 2022
10:00 AM Managing evolving customer requirements and agent experience in the contact center
The world is changing and expectations from our customers are coming at us faster than ever. The businesses that respond and meet those expectations will win the loyalty of those customers. Join Ben Varela, Enterprise Account Executive for Contact Centers at RingCentral, for a keynote presentation followed by a discussion with CX Network's Editor-in-chief, Melanie Mingas, as they discuss how businesses should respond and what tools can be provided to agents to manage increased customer expectations.
Join this webinar to learn more about:
- Understanding how change will impact your business
- How your agents and workforce can be equipped to manage this change
- Stepping ahead of the curve and being ready for the next wave
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