Breaking into a market with established big-money players is tough. However, a benefit of being a start-up is that you don’t have to play by the same rules, meaning you can get creative. We’re joined in a fireside chat with Matt McNeill Love, Co-founder & COO at dating start-up Thursday, to discuss breaking taboos, creative marketing and how Thursday got over 1 million downloads.

Join this webinar to hear more about:

• Pushing boundaries without overstepping the mark to stand out to consumers
• Managing customer expectations in a successful start-up
• Why offline experiences are critical during a recession

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With so much pressure on the economy currently, Customer Service departments are increasingly becoming revenue-generating powerhouses. Solving customer and agent pain points quickly turns into saved hours and productivity improvements that have tangible effects on sales. We're joined by a host of CX experts to give you their latest tips and tricks for CX success in 2023.

 

Join this webinar to learn more about:

• Using pro-active automation to drive loyalty
• Focusing on retention rather than acquisition
• Creating connected experiences across channels

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AI and machine learning are increasingly important tools, with organisations across the globe leveraging them to improve efficiencies in data analysis and processing. When using AI in CX strategy, a ‘human-touch’ is essential to ensure the technology is providing value in the customer journey. Andrae Kirkland, Lead Tech Program Manager at Nike and Advisory Board Member at CX Network, joins us in a fireside chat to discuss the potential of AI and machine learning in CX.

Join this webinar to hear more about:

• Predicting demand and enabling user experience
• AI and personalization
• Navigating challenges when using AI and machine learning in your CX strategy 

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