Unlocking best in class CX through personalization, predictive CX and intelligent automation

Free CX Network Online Event | December 06 - 08, 2022

Customer experience has always been a measure by which consumers differentiate ‘good’ brands from ‘great’ brands. However, as reliance on eCommerce and online channels continues to rise and generational expectations shift, embracing innovation is more important than ever to stay ahead of the competition.

Many brands are responding to this by pushing the boundaries of CX innovation, focusing on finding the balance between artificial intelligence and a human touch while prioritizing scalability and sustainability.

Our Future of CX event will wrap up an exciting year by exploring key trends and technologies that will shape CX and marketing in 2023.

Join us to hear from leaders in the field about:

• Predictive CX – leveraging the increasing amount of data available to drive proactive CX
• Artificial Intelligence – augmenting the workforce with AI to enhance decision making and scale service excellence
• Personalization & humanized CX – effectively balancing AI and automation against human factors such as empathy, connection and engagement
• Customer advocacy – ensuring sustainable business growth through a focus on loyalty, word of mouth and advocacy
• Marketing automation - improving efficiency and reach when going to market
• Customer data - collecting it efficiently, analyzing it wisely and using it to create value
• Metaverse - getting ahead of the competition on the new platform everyone is talking about