Enhancing Customer Experience, Engagement
and Retention through Data Analytics
September 13 - 14, 2022 | Free CX Network Online Event 

Nick King

Market Research and Insight Director Auto Trader

A consumer psychologist and expert in digital media and marketing, possessing the experience to analyse and interpret trends in consumer adoption of technology and develop strategies for customer acquisition and retention through digital and offline channels.

Nick joined Auto Trader in January 2007 running Business Intelligence and in 2010 built the retailer insight team running master classes and webinars. He also makes short films to evangelise about data and Insight and speaks regularly at conferences in Europe, Canada and North America.

Nick is also a visiting lecturer in consumer psychology at Anglia Ruskin University, Cambridge.

After graduating from Loughborough in 1986 , Nick spent years in advertising and planning at Dorlands and Lintas, was a guitarist with Great Northern Electrics, a publisher on HiFi magazines at Petersen/EMAP and a research Director at Carat/Difiniti responsible for a team of researchers advising a range of Blue-chip clients on the development of their marketing and communications strategies in the Digital arena.

Agenda - Day 1

12:00 PM Forced Mass Adoption of Technology – Chaos to Catalyst for CX Excellence

With over 11 million customers, Autotrader is the largest and most well-established automotive marketplace in the UK. Over 80% of commerce now takes place online, this expands to the automotive industry where the online marketplace is often the first ‘forecourt’ buyers arrive. The road through the digital frontier brings new, exciting methods to measure customer behaviour and attention while improving experience analysis - the eyes are the windows to the mind.

Nick joins us to discuss:

  • The implementation of eye-tracking technology into e-commerce
  • Leveraging insights to improve UX & optimise calls to action
  • Achieving ease in the customer journey through sentiment analysis
  • How implementation is significantly reducing the marketing costs of their partners