Using different systems for each support channels carries high costs and scatters customer data across different systems, making helping customers more cumbersome. Using different systems can prevent access to real-time and more granular stats. This makes it difficult to measure and analyze customer service performance in any kind of detail. Learn more about how FREE NOW centralized their customer service operations, empowered their managers, built an advanced QA process and more... with one platform! 

Join this session to learn:

• How better Insights lead to better fulfilment processes
• How to build a personalised customer experience using interconnected data across channels
• How improving employee experience with a seamless system improves CX