Enhancing Customer Experience, Engagement
and Retention through Data Analytics
September 13 - 14, 2022 | Free CX Network Online Event
Benoit co-founded Miuros in 2016, embedding his love for data and problem-solving at the core of the company's mission. With over 20+ years of experience across CX, he's helped countless brands build their customer service operations, leverage their data, and empower their teams! Benoit will be sharing the latest industry knowledge to help you jump over those CX hurdles!
Agenda - Day 2
10:00 AM Making Complex Data Accessible to all
Using different systems for each support channels carries high costs and scatters customer data across different systems, making helping customers more cumbersome. Using different systems can prevent access to real-time and more granular stats. This makes it difficult to measure and analyze customer service performance in any kind of detail. Learn more about how FREE NOW centralized their customer service operations, empowered their managers, built an advanced QA process and more... with one platform!
Join this session to learn:
- How better Insights lead to better fulfilment processes
- How to build a personalised customer experience using interconnected data across channels
- How improving employee experience with a seamless system improves CX
In Partnership With :
©2024 IQPC. All rights reserved.
