Enhancing Customer Experience, Engagement
and Retention through Data Analytics
September 13 - 14, 2022 | Free CX Network Online Event
Product marketer who loves to be at the intersection of business and technology. Enjoys driving well balanced growth with purpose, people, and processes. Has diverse experience propelling business forward through product marketing, program management, technology consulting and customer support in both domestic and international markets. Always open to coffee and conversations about customer experience.
Agenda - Day 1
11:00 AM Elevate Customer Experiences with Contact Center Analytics
Tapping into contact center analytics can help you to identify opportunities to improve customer experiences and lower costs. If you are a customer service or customer experience leader, you are always looking to make experiences as relevant to your customers as possible.
Attend this fireside chat session to learn:
- How to leverage real-time and historical contact center analytics
- To use analytics to identify both key touch points and fracture points to improve customer experiences.
- The possibilities in cutting costs using contact center analytics
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