Derek Eccleston

Director Expert Insights InMoment

Derek Eccleston joined InMoment’s (previously MaritzCX) EMEA Consulting & Insights team with a wealth of experience within CX and related industries, having previously held positions at eDigitalResearch, Harris Interactive and Sony Europe. As a CX Consultant, he adds value and direction to some of the world’s leading CX programmes across sectors as diverse as automotive, media and financial services. His mantra is ‘Design, implement, manage and drive results from Customer experience (CX) measurement and management programmes.

Agenda Day 1

10:00 AM Physical vs Digital - What do brands need to consider when building future omnichannel experiences

We will be sharing our top takeaways from our recent study conducted in the UK, Germany and France, delivering insights into consumer perception on how the physical and digital experience has changed and how the expectations of the consumer will shape the future of the omni-channel experience.

  • How consumers are changing the way they interact with brands
  • How the expectations of customers are shifting across different industries and countries
  • What are consumers looking for from the brands they choose to use over the next 12 months


In Partnership With :

CX Network

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