Free Online Event | 14 - 15 September, 2021
Driving Enterprise CX Transformation with Voice of Customer
This link will redirect you to the Clarabridge website
This link will redirect you to the Clarabridge website
Featured Brands and Speakers
Our Sponsors
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Calabrio is a customer engagement software company that provides analytic insights to catalyze growth through customer service contact centers. Calabrio ONE® is a unified suite—including...
Sponsors
InMoment™ is a cloud-based customer experience (CX) intelligence platform, arming brands with compelling customer insights to drive high-value business decisions and relationships with both customers and employees. InMoment’s industry-leading analytics power a full suite of Voice of Customer (VoC), Vo...
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Clarabridge offers the leading out-of-the box SaaS solution to power customer experience management initiatives. Businesses gain insight to improve the customer journey, spanning all business processes and customer interactions. Social care teams use Clarabridge to...
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Intercom has built the world’s best business messenger, offering the only totally customizable messaging suite that drives growth at every stage of the lifecycle. Our mission is to make internet business personal and we help businesses grow by building better, more personal relationships with their cu...
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Clarivate Customer Experience (CX) Services, formerly CustomersFirst Now, is created on the principle that all companies must place customers at the center of their business in order to be successful both operationally and financially. We provide a practical approach to building a best-in-class custom...
Enhancing Customer Experience, Engagement
and Retention through Data Analytics
Given the seismic changes in customer behavior driven by the pandemic, historical data in effect became redundant overnight as businesses instead had to make sense of what was happening in real time.
Those businesses with the most established customer data frameworks were therefore much better equipped to respond to these changes and deliver the experiences their customers needed in difficult circumstances.
To ensure your business is agile in response to customer wants and needs, CXN Live: Customer Data, Insights & Analytics 2021 will focus on:
- Personalization – leveraging data to make customer experiences as relevant to the individual as possible
- Data infrastructure – ensuring that your data is easy to use through effective data integration, governance and audience management
- Customer Journey Management – identifying both key touch points and fracture points to prioritize for investment
- Customer Feedback – tapping into surveys, sentiment analysis and website behavior to identify opportunities
CX Network Live | Who attends our online events
Kitty Xu, PhD, She/her
Senior Quantitative User Experience Research Lead
Joshua Tye, CSSGB, CDTP
Senior Customer Operations Lead
Cash App
Tugsad Karaduman
Head of Digital Customer Experience
Coca Cola
Derek Eccleston
Director Expert Insights
InMoment
Simon Fraser
VP of Customer Experience Strategy
InMoment EMEA
Ed Creasey
Director of Pre Sales
Calabrio
Ranjan Kumar
Founder and CEO
Entropik Tech
David Geffen
VP Product Marketing
Glassbox
Edwin Goodwin
Associate Product Manager
Rocket Mortgage
Koren Stucki
VP Strategic Consulting & Enablement
Clarabridge
Matt O'Boyle
Customer Success Manager
Intercom
Who you will meet
CX Network Live has been designed for Heads / Directors / General Managers of
Customer Experience
Insight & Analytics
Marketing
Digital
Data Analytics
Digital Transformation
Business Intelligence
Call Centre
CX Network Online Events | By the numbers
1,200+
CXN LIVE: FEEDBACK & SATISFACTION 2020 REGISTRANTS
1,990+
CXN LIVE: CONTACT CENTERS 2020 REGISTRANTS
2,100+
CXN LIVE: CUSTOMER INSIGHT & DATA ANALYTICS 2020 REGISTRANTS
1,500+
CXN LIVE: DIGITAL CX 2020 REGISTRANTS
Get involved with CX Network
For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!
John Kearns, Head of Online Sales, CX Network
john.kearns@iqpc.com
CX Network Online Events | How it works
Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place
Click on any of the register buttons on this page. Enter your information and secure your place
Step 2: Confirmation email
This will be dispatched upon registration and will contain login information
Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers
Click the link in the confirmation email and prepare questions for our industry-leading speakers
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