Enhancing Customer Experience, Engagement
and Retention through Data Analytics
September 13 - 14, 2022 | Free CX Network Online Event

Name: CXN Live: Customer Data, Insights & Analytics 2022
Start: 2022-09-13
End: 2022-09-14

Sponsorship Opportunities

Watch Day 1 On-Demand

Achieving a Frictionless Customer Journey through effective Data Integration, fact-based Customer Advocacy and AI

Arthur Zhuravsky - Global Senior Head of Voice of the Customer, Farfetch

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Smart Real-time CX Delivered from the Outside In

Mark Smith - VP of Digital Engagement Solutions, CSG International

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Elevate Customer Experiences with Contact Center Analytics

Anantha Ramachandran - Director of Product Marketing, RingCentral

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Forced Mass Adoption of Technology – Chaos to Catalyst for CX Excellence

Nick King - Market Research and Insight Director, Auto Trader

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Watch Day 2 On-Demand

Fireside Chat: Data Analytics and Digital Insights - Visualisation to Action

With: Ravi Shekar - Global Manager, E-vapor Insights & Analytics, Philip Morris International and
David Hicks - Founder & CEO, TribeCX

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3 Ways to improve Customer Satisfaction

With: Benoit Gagnon - CEO & Co-founder, Miuros

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Unlocking Contact Center Data for the Whole Organization Using Analytics and The Right Questions

Dave Hoekstra - Evangelist, Calabrio

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Building a Better Data Architecture for the age of Hyper-Personalisation

Afshin Ahangar - VP Strategic Customer Insights and Advanced Analytics, AT&T

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Hear the success stories of

Given the seismic changes in customer behavior driven by the pandemic, historical data in effect became redundant overnight as businesses instead had to make sense of what was happening in real time.

Those businesses with the most established customer data frameworks were therefore much better equipped to respond to these changes and deliver the experiences their customers needed in difficult circumstances.

To ensure your business is agile in response to customer wants and needs, CXN Live: Customer Data, Insights & Analytics 2022 will focus on:

Personalization: Leveraging data to make customer experiences as relevant to the individual as possible
Data infrastructure: Ensuring that your data is easy to use through effective data integration, governance and audience management
Customer Journey Management: Identifying both key touch points and fracture points to prioritize for investment
Customer Feedback: Tapping into surveys, sentiment analysis and website behavior to identify opportunities
Data Integration: Breaking down data silos and creating a seamless customer experience