Kelly is extremely passionate about customer service and improving customers experiences. When she’s not helping companies improve in those fields, she’s out exploring wine bars, restaurants, or a new city. Originally from North Carolina, she really misses the beach here in Berlin, but loves being close to Spain where you can find her at least twice a year.
In today’s digital world, customers expect answers immediately, any time of the day or night. Understanding and meeting these customer expectations is tough and the role of the customer service department is really challenging. In this session, discover what it means to create meaningful conversations with your customers through chatbots, through real customer examples of conversations that matter, for both customers and service agents.