Whether you’re a music artist or a Fortune 500 company, today you’re in a race against time to surprise customers with delightful experiences at every digital touchpoint. In this interactive keynote, former rockstar James Dodkins shares insights on how wildly successful music artists create such loyal fans and how you can take these insights and turn them into practical examples for your business.

• Learn about the band that created Hyperfans – and how the internet uses the same principles today
• Discover how harnessing moments can influence customer relationships
• Learn how data can help accelerate your improvements & how to measure these experiences