10:00 ET - 29 JUNE

How Twitter Deploys AI & ML to Enhance the User Experience




 

11:00 ET - 29 JUNE

Turning Your Customers from Depressed to Obsessed with Data & AI





12:00 ET - 29 JUNE

How to Create Personalized Customer Service Experience with Chatbots for an Enhanced Customer Experience






Featured Speakers

Delighting prospects and customers through
strategic CX automation

The first wave of enterprise automation primarily focused on efficiency gains in the back-office, away from the view of the customer.  Now, as businesses look for ways to deliver services that are fast, personalized and effective, automation has become a key investment priority for customer experience leaders.

With that in mind, CXN Live: CX Automation 2021 will be focused on:

    • Chatbots: integrating chatbots into your contact channels to reduce wait times and handle common queries and requests
    • Robotic Process Automation: leveraging RPA to handle low value, high volume tasks within service teams and contact centers
    • Marketing Automation: Capturing data insights and delivering personalized messages to your customers at scale
    • Channel integration: ensuring interoperability between systems and channels to offer a seamless experience and transfer of information at every touchpoint 
    • Personalization: unlocking the potential of customer data to deliver the right information at the right time
    • Real time updates: ensuring that both agents and customers can get real time information on orders, deliveries and services
    • Self-service: leveraging apps and portals to give customers the ability to resolve their own queries
    • Predictive customer care: deploying the likes of machine learning to pre-empt customer needs at scale by actioning customer feedback and signals with speed and agility.

CX Network Live | Who attends our online events 

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Who you will meet

CX Network Live has been designed for Heads / Directors / General Managers of:

Customer Experience

Process Excellence

Customer Service

Marketing

Service Design

Digital

Contact Centre

Automation

CX Network Live | By the numbers 

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1,500

CXN LIVE: FEEDBACK & SATISFACTION 2020 REGISTRANTS

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2,000+

CXN LIVE: CONTACT CENTERS 2020 REGISTRANTS

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2,000+

CXN LIVE:  DATA, INSIGHT & ANALYTICS 2020 REGISTRANTS

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1,500+

CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2020 REGISTRANTS

CX Network Live | How it works 

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Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place

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Step 2: Confirmation email
This will be dispatched upon registration and will contain login information

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Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues

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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Get involved with CX Network Live 

For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

John Kearns, Head of Online Sales, CX Network