Enhancing Customer Experience through Improved
Journey Mapping, Design and Optimization
5 - 6 April 2022
| Free CX Network Online Event
Join live webinars on 5 & 6 April
9AM EST, 5 April
How combining customer journey mapping with rapid process improvements will bring the best outcomes
9AM EST, 6 April
How a seamless customer journey creates a powerful connection with the brand
Featured Speakers
Businesses that adopt Customer Journey Management significantly outperform those that don’t, with 10 – 20% more revenue and cost reductions of 15 – 25%. The importance of customer journey management is only set to increase given the speed at which customer buying behaviors continue to evolve.
However, for the majority of businesses, there is no clear view of the customer journey across multiple channels, customer data is still fragmented across different departments and CX teams lack stakeholder engagement for addressing the entire end to end customer journey.
With that in mind, CXN Live: Customer Journey Management 2022 will be focused on:
- Journey mapping: effectively visualizing existing and future state customer journeys to identify key touch points and causes of friction
- Journey analytics: utilizing customer data to measure and monitor the mid journey touch points that predict journey success
- Journey investment – prioritizing underperforming journeys for additional focus and investment
- Journey orchestration: leveraging journey analytics to design personalized journeys that enhance emotion
- Journey optimization: leveraging AI and automation to optimize journeys in real time
- CX ROI – linking customer journey management to the bottom line
Speakers
Deep Varma
Senior Product Manager – Address and Profiles
Amazon
Dan Ramirez
Head of Business Excellence
Insular Life Assurance
Muss Haq
Strategic Customer Insight Manager
TSB Bank
Ashley Lickenbrock
CX Strategy Lead, Strategic Partners
Bayer Crop Science Division
Joshua Davidson
Executive Director of Product for Digital Engagement Solutions
CSG
CX Network Live | Who attends online events
Who you will meet
CX Network Live has been designed for Heads / Directors / General Managers of:
Customer Experience
Digital Transformation
Digital
Mobile Strategy
Customer Feedback
UX / UI
User Experience
Omnichannel
CX Network Live | By the numbers
1,500+
CXN LIVE: VoC 2021 REGISTRANTS
1,000+
CXN LIVE: CONTACT CENTERS 2021 REGISTRANTS
1,500+
CXN LIVE: DATA, INSIGHT & ANALYTICS 2021 REGISTRANTS
1,500+
CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2020 REGISTRANTS
CX Network Live | How it works
Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place
Click on any of the register buttons on this page. Enter your information and secure your place
Step 2: Confirmation email
This will be dispatched upon registration and will contain login information
Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers
Get involved with CX Network Live
For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!
John Kearns
Head of Online Sales
CX Network
John Kearns
Head of Online Sales
CX Network
Sponsors
Sponsor
Sponsor
CSG tackles the complexity of business evolution in the digital age for the most respected communications, media and entertainment service providers worldwide. With over 35 years of experience, CSG delivers customer experience and digital monetization solutions for every stage of the customer lifecycl...
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