(Use Google Chrome or Mozilla Firefox to secure your place)
DAY ONE: Wednesday, 11th March 2020
09:30 ET
Microsoft Reduces Number of Complaints with Predictive Analytics
Michelle Huenink, Director, Customer Service and Support, Microsoft
Melinda Ritchie, Business Program Manager, Microsoft
10:30 ET
Connecting Customer Empathy to Business Value
Brian Curran, VP Innovation and Design, Oracle
11:30 ET
Walmart Health use Feedback Data to Enhance its CX
Sarah Hitt, CX Expert, HappyOrNot
Shawn Nason, Founder, CEO & Chief Disruptor, MOFi
DAY TWO: Thursday, 12th March 2020
09:30 ET
Dublin Airport Shapes the End-to-End Customer Experience
Jan Richards, Head Of Insights and Planning, Dublin Airport DUB
CANCELLED
BNP Paribas Cardif France Improves NPS Scores by 40pts on Home Credit Protection Insurance journey !
Loïc Guélon, CX Research, VoC Department, BNP Paribas Cardif France
11 - 12 March 2020 | Free Online Event | EST
Measuring, managing and responding to feedback to improve customer satisfaction and experience
Customer satisfaction and loyalty determine a company’s success. Our research shows businesses are increasingly adopting methods like NPS to investigate the customer’s experience. However, in a world where customers are over-run with surveys, emails and special offers, the challenge now is to cut through the noise and get the relevant feedback to drive your business forward.
CX Network's 3rd annual digital event, Customer Feedback, Signals & Satisfaction, offers CX professionals access to expert advice and interactive practical case studies on how to turn that insight into action.
Discover a plethora of options at your fingertips for 2020 - from digital transformation to AI and machine-learning as options to garner feedback - which innovation is the right option for you to ensure long-term customer satisfaction.
5 Reasons to Attend:
- Hear the best case studies from across the global
- No travel costs or time out of the office necessary
- Access the content on demand and watch in your own time
- Assess the latest technological innovations
- It is 100% free to attend
Featured Speakers
Michelle Huenink
Director, Customer Service and Support
Microsoft
Melinda Ritchie
Business Program Manager
Microsoft
Brian Curran
VP Innovation and Design
Oracle
Jan Richards
Head Of Insights and Planning
Dublin Airport DUB
Loïc Guélon
CX Research, VoC Department
BNP Paribas Cardif France
Shawn Nason
Founder, CEO & Chief Disruptor
MOFi
Who should attend?
CX Network events are designed to offer insight and inspiration to
senior CX decision makers including heads of:
senior CX decision makers including heads of:
Customer Success
Customer Satisfaction
Customer Strategy
Voice of the Customer
Customer Experience
Call Centre
Customer Loyalty
Contact Centre
1,100+
REGISTRANTS
CXN LIVE: FEEDBACK & SATISFACTION 2019
1,000+
REGISTRANTS
CXN LIVE: NORTH AMERICA
& EMEA 2019
& EMEA 2019
1,200+
REGISTRANTS
CXN LIVE: CUSTOMER INSIGHT & DATA ANALYTICS 2019
1,400+
REGISTRANTS
CXN LIVE: DIGITAL CUSTOMER EXPERIENCE 2019
Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place
Click on any of the register buttons on this page. Enter your information and secure your place
Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Mark some time in your calendar when you can be free of distractions or watch with colleagues
Step 2: Confirmation email
This will be dispatched upon registration and will contain login information
This will be dispatched upon registration and will contain login information
Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers
Click the link in the confirmation email and prepare questions for our industry-leading speakers
For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!
John Kearns, Head of Online
In Partnership With :
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