Enhancing Customer Experience through Omnichannel
Integration, Customer Self Service and Employee Engagement
July 12 - 14, 2022 | Free CX Network Online Event
Shrikant Deo
Director, Product Management Edgeverve
Shrikant is an RPA thought leader and Product management Director for AssistEdge, the market leading RPA product from EdgeVerve Systems. He is a Senior IT Products professional with a total of 20+ years leadership experience specializing in conceptualizing, building and commercializing products. In his current role, Shrikant heads product management and strategy for AssistEdge and is the key brain behind AssistEdge Discover – the industry leading Process Discovery product from EdgeVerve.
Day One: Tuesday 12th July 2022
11:00 AM Agent Experience, the Key to Customer Experience
There are mainly two factors that drive the success for customer service – an efficient agent and a happy customer. While companies focus on customer experience, they largely miss the mark on agent experience. Automation and AI, when combined, can optimize how agents work and enable them to fulfil service requests on demand in the shortest possible time.
Join us for this interactive webinar to know more about:
- Defining good agent experience
- How AI and automation can help organize the work around the agent journey
- Why you must connect people, process and data to bring in efficiencies for more flexible service operations
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