AI in the contact center is driving a shift from maintenance to growth, where productive, well-enabled agents are turning disgruntled customers into upsell opportunities. Innovation-savvy CX leaders are no longer looking at contact centers as cost centers, but instead are identifying new business opportunities and increasing revenue through real-time voice data. As contact center agent options have evolved from high turnover roles to specialists with data access at their fingertips, those on the tech frontier are now implementing voice bots that converse and understand like a human. What's the secret to innovating at breakneck speed? Cost-effective and highly accurate automated transcription (ASR or speech-to-text) is the technology that underpins all of these dramatic changes. 

Join us to hear how Deepgram customers like Call Tracking Metrics, sharpen, Elerian AI, Tethr, and Call Criteria are leading the charge:

• AI in the contact center is driving a shift from maintenance to growth. The two major points of innovation are identifying new business opportunities and increasing revenue (not just cutting cost!)
• Contact center agent options have evolved from high turnover roles to specialists, to augmented specialists with data access at their fingertips or real-time automated guidance. The next step? Voice bots that handle support as well or better than a human.
• Cost-effective and highly accurate automated transcription (ASR or speech-to-text) is the technology that underpins all of these dramatic changes, and Deepgram customers like Call Tracking Metrics, sharpen, Elerian AI, Tethr, and Call Criteria are leading the charge.