{ CXN Live: Employee Experience 2022 » CXN Live: Employee Experience 2022

Effectively linking and improving employee and customer experience programs

08 February, 2022 | Free CX Network Online Event

CXN Live: Employee Experience 2022

CXN Live: Employee Experience 2022







Effectively linking and improving employee and customer experience programs

2:00 pm - 2:45 pm GMT The Intertwining of EX and CX: Taking A Holistical Approach

Aaron McCarter - Former Global Learning Lead - Culture and Inclusion, Ocado Group and Learning Manager, Gousto

• Discover how a positive employee experience has a direct and indirect ripple effect on your customers’ experience

• Post pandemic, why it is so critical to create a working environment where employees can thrive, both working remotely, in the office and on the go, to put your company ahead of the rest

• Highlighting key online collaboration and wellbeing tools which will improve employee satisfaction and reduce staff turnover

• Enabling employees to work flexibly and remotely and the positive effect this will have on wellbeing, and their productivity too

img

Aaron McCarter

Former Global Learning Lead - Culture and Inclusion, Ocado Group and Learning Manager
Gousto

3:00 pm - 3:45 pm GMT Fostering Virtual Workplace and Employee Experience to Increase Longevity and Engagement

Nadia Younes - Former Global Head, Employee Experience, Diversity & Wellbeing, Zurich Insurance
Paul Rupert - Founder & CEO, Rupert Organizational Design

• Applying core principles of design thinking to better facilitate creative problem-solving at a distance

• Identify best approaches to implementing collaborative tools to cultivate a virtual community

• New ideas for improving day-to-day life in the workplace and overall satisfaction, to help retain top talent

img

Nadia Younes

Former Global Head, Employee Experience, Diversity & Wellbeing
Zurich Insurance

img

Paul Rupert

Founder & CEO
Rupert Organizational Design