Effectively linking and improving employee and customer experience programs
08 February, 2022
| Free CX Network Online Event
CXN Live: Employee Experience 2022
CXN Live: Employee Experience 2022
Effectively linking and improving employee and customer experience programs
2:00 pm - 2:45 pm
GMT
The Intertwining of EX and CX: Taking A Holistical Approach
Aaron McCarter -
Former Global Learning Lead - Culture and Inclusion, Ocado Group and Learning Ma,
Gousto
• Discover how a positive employee experience has a direct and indirect ripple effect on your customers’ experience
• Post pandemic, why it is so critical to create a working environment where employees can thrive, both working remotely, in the office and on the go, to put your company ahead of the rest
• Highlighting key online collaboration and wellbeing tools which will improve employee satisfaction and reduce staff turnover
• Enabling employees to work flexibly and remotely and the positive effect this will have on wellbeing, and their productivity too
Aaron McCarter
Former Global Learning Lead - Culture and Inclusion, Ocado Group and Learning MaGousto
3:00 pm - 3:45 pm
GMT
Fostering Virtual Workplace and Employee Experience to Increase Longevity and Engagement
Nadia Younes -
Former Global Head, Employee Experience, Diversity & Wellbeing,
Zurich Insurance
Paul Rupert - Founder & CEO, Rupert Organizational Design
• Applying core principles of design thinking to better facilitate creative problem-solving at a distance
• Identify best approaches to implementing collaborative tools to cultivate a virtual community
• New ideas for improving day-to-day life in the workplace and overall satisfaction, to help retain top talent
Nadia Younes
Former Global Head, Employee Experience, Diversity & WellbeingZurich Insurance
