As Forbes recently revealed, 79% of staff at companies with above-average customer experience are themselves ‘highly engaged’ in their jobs, compared to 49% of employees at companies with below-average CX scores.

However, while the link between engaged employees and happy customers is not disputed, many businesses don’t prioritize their employee experience programs.  In those that do, the employee and customer engagement streams are distinct and focused on achieving different goals and outcomes.

With that in mind, CXN Live: Employee Experience will focus on:

  • Integrating employee experience and customer experience frameworks into a mutually reinforcing program
  • Measuring and tracking employee experience
  • Linking employee and customer experience metrics to demonstrate tangible ROI
  • Leveraging automation to reduce both customer and employee effort and friction
  • Enabling a truly flexible working environment to ensure employees can build their role around their lives
  • Enhancing employee wellbeing and its positive association with empathy
  • Training and development tools for employees

Effectively linking and improving employee and customer experience programs

08 February, 2022 | Free CX Network Online Event

CX Network Live: Employee Experience | Agenda

2pm GMT
The Intertwining of EX and CX: Taking A Holistical Approach

Aaron McCarter, former Global Learning Lead - Culture and Inclusion, Ocado Group, and Learning Manager, Gousto

3pm GMT  
Fostering Virtual Workplace and Employee Experience to Increase Longevity and Engagement 

Nadia Younes, Empoyee Experience, Diversity & Wellbeing leader, and Paul Rupert, Rupert Organizational Design 

Featured Speakers

CX Network Live | Who attends our online events

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Who you will meet

CX Network Live has been designed for Heads / Directors / General Managers of:

Customer Experience

Marketing

Employee Experience & HR

Customer Service

Service Design

Design Thinking

Automation

Customer Service

CX Network Live | By the numbers

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1,500+

CXN LIVE: VoC 2021 REGISTRANTS

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1,000+

CXN LIVE: CONTACT CENTERS 2021 REGISTRANTS

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2,000+

CXN LIVE:  DATA, INSIGHT & ANALYTICS 2021 REGISTRANTS

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1,500+

CXN LIVE: DIGITAL CX 2020 REGISTRANTS

CX Network Live | How it works

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Step 1: Register
Click on any of the register buttons on this page. Enter your information and secure your place

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Step 2: Confirmation email
This will be dispatched upon registration and will contain login information

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Step 3: Schedule time
Mark some time in your calendar when you can be free of distractions or watch with colleagues

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Step 4: Watch the event
Click the link in the confirmation email and prepare questions for our industry-leading speakers

Get involved with CX Network Live 

For more information on how CX Network is uniquely placed to help you shape and deliver your message to a targeted audience contact us now!

John Kearns
Head of Online Sales
CX Network