As Forbes recently revealed, 79% of staff at companies with above-average customer experience are themselves ‘highly engaged’ in their jobs, compared to 49% of employees at companies with below-average CX scores.
However, while the link between engaged employees and happy customers is not disputed, many businesses don’t prioritize their employee experience programs. In those that do, the employee and customer engagement streams are distinct and focused on achieving different goals and outcomes.
With that in mind, CXN Live: Employee Experience will focus on:
2pm GMT
The Intertwining of EX and CX: Taking A Holistical Approach
Aaron McCarter, former Global Learning Lead - Culture and Inclusion, Ocado Group, and Learning Manager, Gousto
3pm GMT
Fostering Virtual Workplace and Employee Experience to Increase Longevity and Engagement
Nadia Younes, Empoyee Experience, Diversity & Wellbeing leader, and Paul Rupert, Rupert Organizational Design