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24 - 25 April, 2019
Shangri-La Hotel, Jakarta, Indonesia
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Meet the Speakers

Speakers

Alfi Yani
Alfi Yani
Vice President, Head of Enterprise Customer Experience
FWD Life
Eveline Kusumowidagdo
Eveline Kusumowidagdo
Chief Customer Officer
PT Prudential Life Assurance
Andreas Kurniawan
Andreas Kurniawan
Executive Vice President, Head of Digital Banking & Transformation
OCBCNISP
Bayu Fariesta Sakti
Bayu Fariesta Sakti
Head of Digital Performance Marketing
DBS Indonesia
Kaspar Situmorang
Kaspar Situmorang
Executive Vice President Digital
PT Bank Rakyat Indonesia
Bimo Purbo
Bimo Purbo
VP, Head of IT Operation Division
PT. Bank Tabungan Negara (Persero) Tbk
Kartina Sury
Kartina Sury
Senior Researcher
STIE Kusuma Negara
Yendra Tirta Perdana Go
Yendra Tirta Perdana Go
Head of Data Analytics
AXA Services Indonesia
Steven Purnama
Steven Purnama
CRM, Telesales & Digital Marketing Division Head
PT. Bussan Auto Finance
Kris Siwi
Kris Siwi
Head, Customer Experience Management (CXM)
Bank Maybank Indonesia Tbk
Jeff Ongkowidjaja
Jeff Ongkowidjaja
Vice President, Head of Customer Experience - Journey Design & Insight
PT Bank DBS Indonesia
Victor Erico Korompis
Victor Erico Korompis
Senior Vice President IT Infrastructure Group
PT. Bank Mandiri (Persero)
Edwin Sugianto
Edwin Sugianto
Chief Operating Officer
PT Asuransi AXA Indonesia
James Chan
James Chan
CEO & Co-Founder
TunaiKita
Felix Leong
Felix Leong
Director of South East Asia and ANZ
Nexmo
Suryadi Leung
Suryadi Leung
Head of Change Management - Information Technology & Operation
Standard Chartered Bank
Dave Giblin
Dave Giblin
Head of Strategic Business Consulting
Genesys
Hari Krishna Kadava
Hari Krishna Kadava
Former Director- Global Digital Banking
Standard Chartered Bank
Andhini Putri
Andhini Putri
VP, Digital Marketing & Customer Engagement Lead
Bank BTPN
Bernard Lokasasmita
Bernard Lokasasmita
Head of Customer Franchise and Decision Science,
Commonwealth Bank Indonesia
Irence Wee
Irence Wee
Head of Partner Ecosystem - Watson Customer Engagement
IBM Asia Pacific