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26 - 27 November, 2019 | Sheraton Stockholm Hotel, Stockholm, Sweden
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Thomas Stack, Head of Customer Experience at Albatros Travel
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Thomas Stack


Head of Customer Experience
Albatros Travel

Check out the incredible speaker line-up to see who will be joining Thomas.

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Conference Day Two

Wednesday, November 27th, 2019

14:00 BRAINSTORMING SESSION: DEVELOP YOUR OWN CULTURE BOOK

Thomas leads customer experience in a small, family owned company. One of his recent initiatives is the Albatros Travel “culture book”, which aims to define a customer centric culture. He will talk through his first few steps of how he developed and implemented this initiative…then the rest of the session is your turn to have a go at your own version!