26 - 27 November, 2019 | Sheraton Stockholm Hotel, Stockholm, Sweden
Sara Sillen
Head of Customer Experience
Sweco
Check out the incredible speaker line-up to see who will be joining Sara.
Download The Latest AgendaConference Day One
Tuesday, November 26th, 2019
16:30 IDENTIFYING THE EXPERIENCE GAP TO THRIVE IN A NEW ERA OF B2B WORKING
At Sweco, Customer Experience is at the heart of the business, and one of the company’s strategic pillars. Learn how a revealed experience gap between clients and employees became the starting point for a group wide customer program. Sara is responsible for the initiatives within the programme, aiming at assisting Sweco’s employees in serving the external clients.