Yogaiswaran Kandiah

Head of Operations & Customer Experience Liberty Insurance Berhad

Yogais is presently championing Customer experience and transformation objective for a regional Insurance brand in Malaysia. He has over 25 years of Omni Channel leadership exposures spanning across multiple industries such as Telecommunication, Insurance, Courier & Logistics. Someone we consider ingrained with various facets of Customer channels from Contact Centre principles and technology, Business processing, Branch Operations excellence, Outsourcing, Customer Experience, Digitalization & Automation. His passions includes digital transformation topics that includes Telecomunication network, Blockchain, Machine Learning, RPA, AI & digital currencies. On a lighter note, he is a football enthusiast who spends his free time playing musical instruments such as drums and percussions.

28 June 2022 l Conference Day

10:10 AM Panel Discussion: Crafting a Hyper-Personalised CX to Meet Customers' Demand as Technology Continues to Evolve

As the competitive parameters expand, customers now compare the interactions with each brand with the best in the market when it comes to their journey and experiences. How can a brand stand out from the key players in the market? In this session, the speakers will be discussing the ways to personalise customer experience according to their heightened expectations and demands.

  • Exploring methods to understand the heightened expectations by analysing the customers’ data collected from different channels  
  • Mapping out comprehensive strategies in building personalised customer experiences using the findings from the data analysis 
  • Discovering appropriate technologies that could be used in different channels to provide a seamless customer experience 

Check out the incredible speaker line-up to see who will be joining Yogaiswaran.

Download The Latest Agenda

In Partnership With :

CX Network

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