There’s an important connection between empowered employees and happy customers. Employees who are on the frontline interacting with customers are in a unique position and are the determinant of a good customer experience. In this session, the speaker will be sharing ways to enhance customer experience by improving employee experience.  

• Providing a more seamless and personalised workplace experience by understanding the employee personas 
• Understanding the benefits of implementing a feedback system to ensure your employees are satisfied leads to an exceptional customer experience 
• Exploring innovative ways to manage the hybrid working environment in the new reality