Delivering Hyper-Personalised CX to meet
Heightened Customer Expectations
June 28, 2022 | 10:00 AM - 1PM (SGT)
| Free Online Event
Rapidly evolving technologies, new-age innovations and changing environment conditions have caused shifts in customers’ habits and expectations. With easy access to information and a plethora of choices available to customers, there is an increased demand in personalised services throughout a customer’s journey.
It is now imperative for businesses to bridge the gap between expectations and experiences, the “physical and digital world”, to maintain their competitive advantage in the market. How can CX leaders build robust customer-centric strategies to meet rising demand?
CX Asia Virtual Edition 2022 will be gathering CX Leaders across the region to discuss the effective methods in crafting hyper-personalised customer experience to meet customers evolving expectations as technologies rises and enhancing employee experience for an exceptional customer experience.
It is now imperative for businesses to bridge the gap between expectations and experiences, the “physical and digital world”, to maintain their competitive advantage in the market. How can CX leaders build robust customer-centric strategies to meet rising demand?
CX Asia Virtual Edition 2022 will be gathering CX Leaders across the region to discuss the effective methods in crafting hyper-personalised customer experience to meet customers evolving expectations as technologies rises and enhancing employee experience for an exceptional customer experience.
CX LEADERS & SPEAKERS
Sarala Jonnalagadda
Country Head, Global Customer Care
Karynn Tan
Lead Customer Experience
Roche
Yogaiswaran Kandiah
Head of Operations & Customer Experience
Liberty Insurance Berhad
Tri Do
Head of Digital
Philip Morris International
Who Should Attend:
CXO, HEADS, GENERAL MANAGERS, DIRECTORS, VPS IN:
Branding
Loyalty
Contact Centre
Customer Service
E-commerce
Customer Care
Customer Operations
Multi-Channel
Customer Analytics/Retention
Loyalty
Customer Experience
Operations
Digital Transformation
Service Delivery
Quality Management
Marketing
POWERED BY
In Partnership With :
QUESTIONS?
Contact us via email at enquiry@iqpc.com.sg.
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Get Involved with CX Asia Week - Virtual
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