WEDNESDAY, 20 APRIL 2022 | 11AM - 12PM (SGT)
Building your “Customer-First, Digital-First" Transformation Journey for Service Excellence
in Endemic Environments
Customers of today expect relevant content at the right time and place. It is this shift in customer journey following the pandemic that forced businesses to re-evaluate their existing CX and customer service strategies. The accelerated focus on digital transformation is now top priority for many CX and contact centre leaders.
Join CX and Contact Centre Industry Leaders on 20th April, Wednesday, 11am - 12 noon (SGT) as they share their best practices and tips on:
Join CX and Contact Centre Industry Leaders on 20th April, Wednesday, 11am - 12 noon (SGT) as they share their best practices and tips on:
- Exploring how digital technology has transformed consumer habits and expectations
- Formulating seamless and consistent multi-channel experiences across platforms
- Personalising digital customer experience to match customer expectations in the post pandemic era
- Crafting innovative strategies to improve customer experience by identifying the right technologies that are fit-for-purpose
CX & Contact Centre Industry Leaders
Jazlan Azizy Jusoh
Head of Business Services, TM ONE
Telekom Malaysia
Julius Holmefjord-Sarabi
Chief Technology Officer and Chief Financial Officer
Aureus Group
Anne Wang
Account Director, Service Cloud, ASEAN
Salesforce
Tran Thu Thuy
Chief Customer Officer, Member of the Board of Director
VPS Securities
CX Asia Interactive
CX Asia Interactive addresses the most pressing challenges facing the CX industry today, with implications for a brighter and more competitive future post COVID-19. Senior CX leaders and innovators will gather to share strategic insights and capture practical learning points from their regional peers, in order to achieve breakthroughs and rejuvenate the CX industry to become stronger than ever.
CX Asia Interactive 2022 will address the key challenges on delivering customer experience in the new normal. This webinar will highlight the best practices in adopting digital tools to deliver digital customer experience. In this webinar, attendees will gain insight on evolving from digital-first to end-to-end experiences.
Who should attend?
CXO, CHIEFS, HEADS, GENERAL MANAGERS, DIRECTORS, PRESIDENTS, VPs IN:
Branding
Loyalty
Contact Centre
Customer Service
E-commerce
Customer Care
Customer Operations
Multi-Channel
Customer
Analytics/Retention
Analytics/Retention
Loyalty
Customer Experience
Operations
Digital Transformation
Service Delivery
Quality Management
Marketing
POWERED BY
In Partnership With :
QUESTIONS?
Contact us via email at enquiry@iqpc.com.sg.
©2024 IQPC. All rights reserved.
