Thuy Tran

Chief Customer Officer VPS Securities Vietnam

CX for Financial Services Asia Virtual Conference Day

11:05 AM Redefining Agent Performance Metrics to Improve and Personalise Customer Experience

  • Leveraging real-time technology and tools to assist customer operations agents  
  • Empowering agents to provide better and personalised customer support and service  
  • Forming holistic 360 customer views to deliver standardised, efficient and quality service  


Check out the incredible speaker line-up to see who will be joining Thuy.

Download The Latest Agenda

In Partnership With :

CX Network

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