CX for Financial Services Asia Virtual Conference Day

CX for Financial Services Asia Virtual Conference Day
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11:00 am - 11:05 am Welcome & Housekeeping Address

11:05 am - 12:00 pm Redefining Agent Performance Metrics to Improve and Personalise Customer Experience

Thuy Tran - Chief Customer Officer, VPS Securities Vietnam
Veda Menon - Director – Sales, Uniphore
Sagar Kinhekar - Head Ops Transformation, Allianz Malaysia
Godfrey Santos - Assistant Vice President - Head of Customer Experience, PETNET Inc
Aarti Khurana - Vice President Bancassurance, Affinity & Strategic Initiatives, Union Insurance Company
  • Leveraging real-time technology and tools to assist customer operations agents  
  • Empowering agents to provide better and personalised customer support and service  
  • Forming holistic 360 customer views to deliver standardised, efficient and quality service  


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Thuy Tran

Chief Customer Officer
VPS Securities Vietnam
See Bio
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Veda Menon

Director – Sales
Uniphore
See Bio
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Sagar Kinhekar

Head Ops Transformation
Allianz Malaysia
See Bio
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Godfrey Santos

Assistant Vice President - Head of Customer Experience
PETNET Inc
See Bio
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Aarti Khurana

Vice President Bancassurance, Affinity & Strategic Initiatives
Union Insurance Company
See Bio

12:00 pm - 12:05 pm End of Virtual Conference

In Partnership With :

CX Network

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