Name: CX for Financial Services Asia
Start: 2022-06-02
End: 2022-06-02

REDEFINING AGENT PERFORMANCE METRICS TO IMPROVE CUSTOMER EXPERIENCE

Customer Experience is the name of the game in customer service. Contact centre agents play an important role in the customer journeys. A positive agent experience leads to a stronger customer experience. Provide the tools they need to reduce their onboarding time, minimise costly error rates, improve operational efficiencies and make the agents’ job more enjoyable.

On 2 June 2022, we explore how latest agent assist capabilities including real-time agent guidance, dynamic scripting, contextual knowledge and trigger-based recommendations – can help you improve customer experience and drive brand loyalty from both your customers as well as contact centre agents.

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REDEFINING AGENT PERFORMANCE METRICS TO IMPROVE CX

Exclusive Webinar by Uniphore

June 02, 2022 | Thurs | 11AM-12 PM (SGT)

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Featured Speakers

Sagar Kinhekar

Head Ops Transformation

Allianz Malaysia

Aarti Khurana

Vice President Bancassurance, Affinity & Strategic Initiatives

Union Insurance Company

Godfrey Santos

Assistant Vice President - Head of Customer Experience

PETNET Inc

Veda Menon

Director – Sales

Uniphore

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WHO SHOULD ATTEND:

Bank, Insurance, Asset Management

C Level Executives:

CMO

COO

CDO

Chief Customer Experience

Chief Commercial Officer

CIO

Chief Customer Experience

VPs/ Directors/ Heads/ Managers:

Customer Experience

Customer Service

Customer Relationship/ CRM

Marketing

Complaint Management

Customer Retention

Customer Care

Quality Management

Communications

Featured Speakers

WHO SHOULD ATTEND:

Bank, Insurance, Asset Management

In Partnership With :

QUESTIONS?

Featured Speakers

WHO SHOULD ATTEND:

Bank, Insurance, Asset Management

SPONSORED BY:

In Partnership With :

QUESTIONS?