James Brindley-Raynes

Sr. Global Product Manager, Contact Centre Solutions HSBC

CONFERENCE DAY TWO (14 NOVEMBER)

9:45 PANEL DISCUSSION: WHAT ARE YOU INVESTING IN TO GIVE YOUR CUSTOMER SERVICE A MODERN MAKEOVER?

The biggest impact of AI will undoubtedly be to transform customer service by making it automated, faster, more accessible and hassle-free. This panel discussion aims to help you identify your next investment and prepare a roadmap for success. We will answer questions such as:

· What are you currently investing in with regards to your customer service?

· What is the customer problem you are trying to solve? / What job are you helping your customer to complete?

· Why was that of primary importance to your organisation?

· What does the project need to be successful?

· What are the key investments to look into in 2020?

Check out the incredible speaker line-up to see who will be joining James.

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QUESTIONS?

Address: IQPC Ltd, 129 Wilton Road,
London SW1V 1JZ
Telephone: +44 (0) 1135 210 042
Fax: 44 (0) 207 368 9301
Email: enquire@iqpc.co.uk