Ansi Rona-Bayildiran

Director Tinderbox Technologies

Ansi is a customer experience evangelist as she has earned her career working in a variety of departments for the leading digital operator, Turkcell (Forbes #1744) in Turkey for almost 15 years. She had several roles in marketing, as well as customer experience. She is a catalyst and change leader with her unconventional ideas and expertise in building digital customer touchpoints, including mobile apps, AI-based processes, chatbots and social media interaction tools, and managing company-wide customer-centricity and employee retention programmes. She is a servant leader to her team. Ansi recently moved to London and established her own start-up, Tinderbox Technologies, to excel customer experience practices in consumer-serving industries.

CONFERENCE DAY ONE (13 NOVEMBER)

16:00 PANEL DISCUSSION: WHERE TO INVEST FIRST IN AI AND WHAT IS REALLY NEEDED?

This panel discussion gathers years of experience in optimising CX through technology, and is your ultimate go-to session for learning what you need to know when it comes to investing in AI and picking your battles smartly. We will attempt to answer the following questions:

· With plenty of solutions available in the market, if you had to choose one thing - where would you place your investment priority?

· What are the greatest opportunities that this investment brings?

· What are the common risks we can predict and avoid?

· How do you make the case of aligning this investment to greater business objectives and secure cross-functional and cross-level support?

CONFERENCE DAY TWO (14 NOVEMBER)

10:30 HOW TO GENERATE A POSITIVE ROI FOR AI THROUGH SUCCESSFUL IMPLEMENTATION

Thanks to having a process-orientated business model, led by tech-savvy executives, one of the business lines to embrace AI first is the customer experience realm. Companies can witness an impressive ROI by capitalisation of artificial intelligence, if done correctly.

Are you eager to use AI to enhance your CX and boost your business bottom line? This session is the opportunity to learn about the value of AI in CX and why it is so beneficial in the balance sheet, as well as which tools in the market are the most favourable.

Check out the incredible speaker line-up to see who will be joining Ansi.

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