Interest in artificial intelligence (AI) is continuing to grow rapidly and AI-based customer experiences (CX) are crossing over into the mainstream.
Ahead of this year’s AI
for CX forum we had the opportunity to interview Andy Wilkins, Chairman of the event and
CEO, BE Advisory and Co-Founder of vision4health, about how industry
leaders need to create new innovative approaches to meet the needs of customers
while aligning with the strategy and culture of the organistion to, above all,
deliver value to the customer.
Download the full interview on the right >>
Andy Wilkins provides a deep dive analysis
into the digital ethics journey of CX and
describes how AI ethics needs to be
thought of as a separate entity to win the trust
of customers and colleagues in the quest to deliver AI transformation.
To gain the full insight to the following questions download the
interview now >>
Please note: That all fields marked with an asterisk (*) are required.