Implementing AI in Telecoms: Pakistan Case Study

Ahead of his participation in the upcoming CX Artificial Intelligence Conference, CX Network spoke exclusively to Saad Naseer, Sr. Manager Products & Platforms at Pakistan Telecoms. As one of the pioneering organisations in the region to implement this system, we wanted to find out the successes and challenges of driving cultural change and how these systems can be used to realise tangible ROI within a business

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