Name: Artificial intelligence for Customer Experience
Start: 2019-11-12
End: 2019-11-14

12 - 14 November, 2019 | Hilton London Olympia , London, United Kingdom

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Unleash the ultimate customer value through mobilising AI and rethinking innovation

Capital invested in AI is continuing to grow steadily. Data is growing exponentially and connectivity is expanding at a previously unimaginable scale, allowing us new opportunities for value creation. However, businesses are becoming more aware of the risks associated with AI investment and are more demanding of quick ROI in order to secure funding for upcoming projects.

The AI for CX Forum is the only platform for senior digital transformation leaders in the cross-industry market that addresses the broadening definition of Customer Experience and where AI sits within that. Join us to learn the latest implementation case studies on turning data into high-impact customer insight, customer service makeover and facilitating true omnichannel, alternating with taking part in high-level discussions on sustainable CX innovation strategy for the future.

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Meet Our Speakers

Francois Bourquin

Chief Digital Officer

Orange

Richard Davies

Chief Operating Officer

Revolut

Dr. Nicola Millard

Head of Customer Insight & Futurology

Charles Radclyffe

Head of AI

Fidelity International

Mila Milenković

Head of Digital Innovation & Applications

Telekom Srbja

James Brindley-Raynes

Sr. Global Product Manager, Contact Centre Solutions

HSBC

Harriet Rees

Head of Data Science

Starling Bank

Martin Kurze

Director, Research & Innovation, T-Labs

Deutsche Telekom

Francesco Federico

Executive Director, EMEA Digital Marketing

JLL

Ansi Rona-Bayildiran

Director

Tinderbox Technologies

Sean McMahon

Head of CRM & Customer Contact

Belron International

Ellen Ward

Delivery Manager, AI & Virtual Assistant

Versus Arthritis

Meet Our Speakers

WHAT WILL YOU LEARN?

Understand where AI-powered solutions will make the greatest impact on your customer experience and business bottom line

Set up an efficient, future-proof framework for managing your customer relationships with more ease and context in an omnichannel environment

Reduce your innovation failure rate and riskslinked with integrating AI solutions into your customer journey through ensuring the key success factors are in place

Build a more continuous agile experience with virtual assistants and learn how to maximise their intelligence

Equip your customer care and support team with all the necessary tools and information to enable them to have more meaningful conversations that make a lasting impression on your customers