Building a Customer-Centric Culture with AI-Driven Insights
February 18 - 19, 2025 | Free CX Network Webinar Series
By 2025, 60% of organizations with voice of the customer (VoC) programs will supplement traditional surveys by analyzing voice and text interactions with customers, according to Gartner.
As customers’ expectations evolve rapidly, understanding and responding to customer's needs has never been more critical. AI is allowing companies to act on insights faster and with greater precision.
Join us to hear from industry leaders, innovators, and CX experts as they share insights, strategies, and tools for harnessing customer feedback to drive meaningful change.
The power of AI in predicting customer behaviors
93%
of customers say that it's important to them that companies understand their needs and expectations.
60%
of organizations with VOC programs will supplement traditional surveys by analyzing voice and text interactions with customers by 2025
Source: Gartner
56%
of customers are okay with sharing their personal information if it means getting better service
Source: Salesforce
New for 2025
AI-Powered Insights
Predictive models and AI tools that allow companies to identify and address potential issues in advance
Past Speakers
Sam Phillips-Lord
Senior Customer Insight Manager
Hastings Direct
André Grandt
Head of CX, Middle East
Roche
Jayne Hogle
Unified Communications Director
American Heart Association
Colin Crowley
VP, Customer Support
Maven Clinic
Deda Adeyanju
VOC Specialist
TikTok
Nate Gardner
Head of Strategy & Business Operations
Clozd
David Hudspeth
Senior Manager, Customer Service & Fulfillment
Shoe Carnival
Koren Stucki
VP, Product Marketing - VOC
Verint
Aurélien Caye
Lead Solution Specialist
Sprinklr
All Access is trusted by
All Access FAQs
Is All Access Free?
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
Yes! All Access is free to register and attend!
Click on the Register button to secure your place at no cost!
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We'll send you an email with your link and all the information you need to join All Access. Add it to your calendar so you don't miss a thing!
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Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
Sure! Share your registration link with your team so they can also benefit from all the insight and best practice!
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On the live dates, click on your access link to join our All Access lobby where you will be able to view your sessions and exclusive content!
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Unlock a world of CX Insight
Exclusive resources, thought leadership, and a global community of like-minded professionals you won't find on any other platform.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
Register for All Access and gain full membership to CX Network. From market reports and case studies to online training and networking opportunities, elevate your customer experience journey with a CX Network membership. Don't miss out on this invaluable opportunity! All yours when you register for this webinar series.
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