Wisnoe Satrijono

Executive Vice President, Change Management Office PT PLN (Persero)

Conference Day One | 3 March

· Customers then-and-now: Why customer experience is no longer just a good-to-have in utility

· How to effectively shift mindsets and cultivate a customer-focused business strategy

· Ensuring success: Communicating outcomes and developing internal champions

Check out the incredible speaker line-up to see who will be joining Wisnoe.