Rudy Dalimunthe

Vice President, Customer Excellence Tokopedia

Pre-Conference Workshops | 2 March

Learning Outcomes:

• Detailing your social channel management strategy and evaluating their effectiveness

• Building an effective social media monitoring platform to react and interact in real-time

• Integrating your social engagement program as part of overall omni-channel strategy to scale results

• Leveraging social to improve customer resolution, engagement and experience

Check out the incredible speaker line-up to see who will be joining Rudy.