Michelle Fernandez-Castillo

Digital Experience & GTM Director Globe Telecom

Conference Day Two | 4 March

11:30 AM Achieving a Unified Customer View for an Integrated Omni-Channel Experience

·      Tapping into online and offline cross-channels to acquire meaningful customer insights
·      Personalising customer messaging and outreach with context-aware technology
·      Deploying omni-channel integration to orchestrate high value customer experience

Check out the incredible speaker line-up to see who will be joining Michelle.

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