Brendan Leece

Head of Customer Experience E.ON

Conference Day One | 3 March

11:15 AM Transforming Utilities to Meet the Evolving Needs of Future Energy Customers

· Assessing how factors such as environmental concerns, increasing demands for transparency and ownership are dictating the need for change in the utility sector

· How can utilities move beyond the role of energy suppliers to engage and value-add?

· Leveraging technologies to transform existing dynamics and relationships between customers and energy suppliers

Post-Conference Workshops | 5 March

3:30 PM F: Leveraging Design-Thinking for Service Improvements

Learning Outcomes:

• Adopting human-centred principles to understand customer painpoints and service gaps

• Identify areas of improvements with newfound insights

• Exploring opportunities to further optimise customer service and interactions

• Using design-thinking to enhance overall customer relationships and nurture loyalty

Check out the incredible speaker line-up to see who will be joining Brendan.

Download The Latest Agenda

Brendan Leece

Conference Day One | 3 March

11:15 AM Transforming Utilities to Meet the Evolving Needs of Future Energy Customers

Post-Conference Workshops | 5 March

3:30 PM F: Leveraging Design-Thinking for Service Improvements

In Partnership With :

QUESTIONS?