Innovative CX Strategies Presented by

CX for Financial Services

Raynu Niyomdechar
Raynu Niyomdechar
Group Vice President of Customer Experience
FWD Group
Theng Kiat Goh
Theng Kiat Goh
Chief Customer Officer
Prudential Assurance Company Singapore
Kaspar Situmorang
Kaspar Situmorang
Executive Vice President Digital
PT Bank Rakyat Indonesia
Rafizatulazwa Rahman
Rafizatulazwa Rahman
Head of Customer Experience & Engagement - eChannel
Etiqa Life Insurance Berhad
Steven Purnama
Steven Purnama
CRM, Telesales & Digital Marketing Division Head
PT. Bussan Auto Finance
Mary Jane Valero
Mary Jane Valero
First Vice President, Head of Customer Experience
Philippine Savings Bank
Kelly Lau
Kelly Lau
Executive Director, Regional Head of Institutional Banking Operations
DBS Bank
Suryadipta Dey
Suryadipta Dey
Head of Digital Transformation, Technology & Operations
BNP Paribas Cardif
Jarod Ong
Jarod Ong
SVP, Head of Operations
SGX
Mike Eksteen
Mike Eksteen
Vice President, Chief Digital Officer, Asia Pacific
Chubb
Mr Alvin Nand
Mr Alvin Nand
Chief Operating Officer, Head of Global Operational Transformation
QBE Insurance Asia
Aditya Kaul
Aditya Kaul
Head of Digital and Affinity Partnerships
Allianz
Shaun Ching 郑玉珊
Shaun Ching 郑玉珊
Head of Customer Strategy and Planning
AIA China
Michael Ong
Michael Ong
Executive Director, Head, Customer Experience & Service
UOB
Sylwia Kulesza
Sylwia Kulesza
Senior Executive Director, Digital Engagement & Cross-Channel Sales, Group Digital Banking
Standard Chartered

CX for Telecommunications

Senior Representative
from
PT Smartfren Telecom
Sandra de Zoysa
Sandra de Zoysa
Group Chief Customer Officer
Dialog Axiata
Nuttaporn Tayananuphut
Nuttaporn Tayananuphut
Head of Customer Experience
LINE Thailand
Michelle Fernandez-Castillo
Michelle Fernandez-Castillo
Digital Experience & GTM Director
Globe Telecom
Nathan Bell
Nathan Bell
Chief Digital Officer
M1
Sri Safitri
Sri Safitri
Project Director, CX Transformation
Telkom Indonesia
Vaughn van Bosch
Vaughn van Bosch
Head of Digital
Celcom Axiata Berhad
Dr. Natawat Saigosoom
Dr. Natawat Saigosoom
Deputy Director, Customer Intelligence & Insights
True Digital Group
Chris Lipman
Chris Lipman
Chief Customer Officer
Starhub

CX for Utilities

Brendan Leece
Brendan Leece
Head of Customer Experience
E.ON
Poh Ling Ee
Poh Ling Ee
General Manager, Customer Operations (Global Business)
Shell
Prasanth Thomas
Prasanth Thomas
Vice President, Innovation Platforms, Digital and Technology
Sembcorp Industries
Heru Kautsar
Heru Kautsar
Culture & Change Management Lead
PT Pertamina (Persero)
Wisnoe Satrijono
Wisnoe Satrijono
Executive Vice President, Change Management Office
PT PLN (Persero)
Priscilla Nu
Priscilla Nu
Head of Experience and Design, Digital
SP Group

CX Leaders

Sunil Pamnani
Sunil Pamnani
Asia Head of CX Solutions Sales & Strategy
Qualtrics
Sandra Schroeter
Sandra Schroeter
International Head, Customer Engagement Technologies
LogMeIn
Vinod Chandramouli
Vinod Chandramouli
Head, India & ASEAN Business
Freshworks
Nicholas Lam
Nicholas Lam
Senior Director, Traveler Experience, Asia Pacific
CWT
Alex Spinelli
Alex Spinelli
Chief Technology Officer
LivePerson
Thomas Geitzenauer
Thomas Geitzenauer
Head of CRM Development
Peek & Cloppenburg
Michelle Huenink
Michelle Huenink
Director, Customer Service & Analytics, Customer Services & Support (CSS),
Microsoft
Rudy Dalimunthe
Rudy Dalimunthe
Vice President, Customer Excellence
Tokopedia
Chirag Shah
Chirag Shah
Head of Contact Center Technology
HP

In Partnership With :

CX Network

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