The utilities sector has had to undergo significant upgrades and changes throughout the years to provide better CX and stay relevant to customers.
But how has the industry changed in the last three to five years and what impact has this had on CX? In this report, we look at:
The evolution of CX in utilities
Changing attitudes towards customer feedback
What utilities firms have done to improve CX in the last 3-5 years
Click download to receive your free report.
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