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The BFSI (banking, financial services and insurance) sector has been among the more prominent industries when it comes to digital transformation, especially in terms of customer service. But how have companies in this sector applied AI, application programming interfaces (APIs) and machine learning (ML) to improve CX? Click to find out.

When it comes to CX, it’s not uncommon for energy and utilities companies worldwide to find themselves struggling to keep up with other industries. But in a time when customer-centricity is becoming increasingly important, how is the industry updating itself to meet evolving consumer demand? Click to read more.

Telecommunication firms (telcos) have had to change significantly in order to stay relevant and provide a customer experience (CX) that ensures high retention rates. Growing consumer demand for seamless, efficient CX means telcos must constantly be able to anticipate customer needs in order to remain viable. Read our content to find out what telcos in APAC are doing to retain customer loyalty.

In this article, Zoisa Walton, Director, Octopus Energy Business Solutions joined CX network to discuss how technology is transforming utilities companies and customer experience.

Some of the topics discussed include:

1) How technology is transforming CX, compared to 5 – 10 years ago

2) Which technologies will have the greatest impact on the utility sector over the coming years

3) What impact IOT will have on utilities companies

Download report to find out more

Nowadays customers are more savvy than ever before. Whatever their purchase, customers want their experience to be consistent, with their problems solved quickly, and with full transparency. The customer experience (CX) in Financial Services are now becoming much more competitive through their customer experience strategies. 

In this report, we have interviewed the CX leaders across the globe to dissect:

1) What are the three most important aspects of a customer experience strategy that financial services need to focus on specifically?

2) Where will the Financial Services sector be in 5 years time, in relation to the experience they offer to their customers?

3) Are you ready for the Future of Customer Experience within the Financial Services?

Download report to examine the future of Customer Experience today

Technological advances in banking, financial services and insurance (BFSI) have transformed CX in the sector. In particular, the application of artificial intelligence (AI), application programming interfaces (APIs) and machine learning (ML) has led to greater levels of personalisation and expansion of CX.

In this report, we look into:

·     How consumer demand has evolved over the years

·     The development of conducive ecosystems to support CX innovation in BFSI

·     The potential for further application of AI, APIs and ML for CX in the sector

Download this report to learn more!

• how to use blockchain in transforming insurance models
• the power of IoT (Internet of Things) tech and data’s influence on insurance
• how AI’s (artificial intelligence) impacts on claims processing

• The meaning and importance of real-time relevance
• How speed of response affects customer perception and brand loyalty
• How telcos can consistently ensure real-time customer interaction

• The evolution of CX in utilities
• Changing attitudes towards customer feedback
• What utilities firms have done to improve CX in the last three to give years

Revolutionising Customer Service, Interactions & Experiences in the Age of Digital in the theme of March's Customer Show Asia 2020 in Singapore.

Join regional customer experience and contact centre leaders to hear innovative strategies and exchange know-hows on delivering exceptional customer experience (CX) across all touchpoints and journeys to maximise customer value and business growth within your organisation. Our co-located Customer Contact Week Asia 2020 and CX Asia Leaders Week 2020 will provide you with an unrivalled opportunity to become a customer-centric organisation.

The Customer Show brings 1 Mega Event, 2 Conferences, 100+ speakers and 400+ attendees! Find out more by downloading our event guide now.

Interested in getting more information about partnering with CX Leaders Asia? View the 2020 prospectus and learn about sponsorship opportunities and how we can improve your ROI. 

Email sponsorship@iqpc.com.sg to receive a copy via email.

Part of Asia's #1 CX Series, join industry leaders from Financial Services, Telecommunications and Utilities (2 – 5 March 2020, Marina Bay Sands, Singapore) to discover how you can Drive Customer Experience Innovation in the New Digital Economy!

Hear 40+ Leaders from FWD Insurance, Indosat Ooredoo, M1, DBS, Etiqa Insurance, Circles.Life, Sembcorp, E.On and Shell share insights into:

• The latest CX trends and developments in Asia
• How best you can maximise CX ROI
• Instilling customer-centricity across the entire organisation

Take a look at our Current Attendee Snapshot to see the likes of who you will get to meet and network with at the upcoming show this March.

If you would like to get a copy of this report sent to you directly, click here.