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The BFSI (banking, financial services and insurance) sector has been among the more prominent industries when it comes to digital transformation, especially in terms of customer service. But how have companies in this sector applied AI, application programming interfaces (APIs) and machine learning (ML) to improve CX? Click to find...

With the ever increasing customers’ expectation and competition among telecom companies, what does the future hold for customer experience (CX) strategists within the telecoms industry?Download the e-book find out what are the expectations from the telecom's industry leaders.

When it comes to CX, it’s not uncommon for energy and utilities companies worldwide to find themselves struggling to keep up with other industries. But in a time when customer-centricity is becoming increasingly important, how is the industry updating itself to meet evolving consumer demand? Click to read more.

Telecommunication firms (telcos) have had to change significantly in order to stay relevant and provide a customer experience (CX) that ensures high retention rates. Growing consumer demand for seamless, efficient CX means telcos must constantly be able to anticipate customer needs in order to remain viable. Read our content to...

In this article, Zoisa Walton, Director, Octopus Energy Business Solutions joined CX network to discuss how technology is transforming utilities companies and customer experience. Some of the topics discussed include:1) How technology is transforming CX, compared to 5 – 10 years ago2) Which technologies will have the greatest impact on...

Nowadays customers are more savvy than ever before. Whatever their purchase, customers want their experience to be consistent, with their problems solved quickly, and with full transparency. The customer experience (CX) in Financial Services are now becoming much more competitive through their customer experience strategies. In this report, we have interviewed...

Technological advances in banking, financial services and insurance (BFSI) have transformed CX in the sector. In particular, the application of artificial intelligence (AI), application programming interfaces (APIs) and machine learning (ML) has led to greater levels of personalisation and expansion of CX.In this report, we look into:·     How consumer demand...

Free Report: Insurance innovation to keep up with customer needsInsurance may be a necessity for everyone, but innovation in the industry is paramount to staying relevant to customers.A large part of this innovation has involved various uses of technology to advance the industry and improve CX in general.In this report,...

Real time, real serviceTelecommunications firms have done a lot to retain customer loyalty, but the importance of real-time customer service is one thing the industry must embrace in order to truly improve customer experience (CX).Digital transformation has made it easier for telcos to engage with consumers, and as such, demand...

Free Report: Utilising changes in utilitiesThe utilities sector has had to undergo significant upgrades and changes throughout the years to provide better CX and stay relevant to customers.But how has the industry changed in the last three to five years and what impact has this had on CX? In this...

Revolutionising Customer Service, Interactions & Experiences in the Age of Digital in the theme of March's Customer Show Asia 2020 in Singapore.Join regional customer experience and contact centre leaders to hear innovative strategies and exchange know-hows on delivering exceptional customer experience (CX) across all touchpoints and journeys to maximise customer...

Interested in getting more information about partnering with CX Leaders Asia? View the 2020 prospectus and learn about sponsorship opportunities and how we can improve your ROI. Email sponsorship@iqpc.com.sg to receive a copy via email.

Part of Asia's #1 CX Series, join industry leaders from Financial Services, Telecommunications and Utilities (2 – 5 March 2020, Marina Bay Sands, Singapore) to discover how you can Drive Customer Experience Innovation in the New Digital Economy!Hear 40+ Leaders from FWD Insurance, Indosat Ooredoo, M1, DBS, Etiqa Insurance, Circles.Life, Sembcorp, E.On and Shell share insights...

Take a look at our Current Attendee Snapshot to see the likes of who you will get to meet and network with at the upcoming show this March.If you would like to get a copy of this report sent to you directly, click here.