CX Healthcare USA West Exchange - Expert Speakers

Experience has never held a more pivotal role in healthcare. Positive patient, customer and employee experiences can have a monumental impact on the reputation, revenue growth and loyalty of a brand. Most importantly, positive experiences equate to better care, and better health outcomes, for everyone.

See our 2025 speaker faculty that features a collection of inspiring experience leaders from top healthcare providers and payers. 

Speakers


Cynthia Neiman
Cynthia Neiman
Chief Experience Officer
Rady Children's Health
Laurie Wheeler
Laurie Wheeler
Chief Operating Officer - IS&T
MultiCare Health System
Claus Jensen
Claus Jensen
Chief Technology Officer
University of Texas Medical Center & Dell Medical School
Judith Wolfe
Judith Wolfe
Chief Medical Officer
University Hospitals
Pooja Mittal
Pooja Mittal
Chief Health Equity Officer
Health Net
Srikant Narasimhan
Srikant Narasimhan
Vice President, Head of Enterprise Consumer Insights and Customer Experience
CVS Health
Aaron Davis
Aaron Davis
Vice President and Chief Experience Officer
UMC Health System
Shawn Nason
Shawn Nason
Chief Experience & Innovation Officer
PatientPoint
David Weisman
David Weisman
Chief Experience Officer
NYC Health + Hospitals/Queens
Saranya Loehrer
Saranya Loehrer
Chief Patient Experience and Health Equity Officer
Teladoc Health
Marina Williams
Marina Williams
CEO; Texas Health Surgery Center Irving
SCA Health
Denise Wiseman
Denise Wiseman
Chief Community Manager and Founder
The PX Community
Justin Manning
Justin Manning
Chief Member Experience Officer
PECAA
Annamarí Dietrichson
Annamarí Dietrichson
Vice President of Patient Experience
HCA Healthcare Continental Division
Elizabeth Garcia
Elizabeth Garcia
Vice President, Patient Experience
MD Anderson Cancer Center
Korby Miller
Korby Miller
MS I/O Psy, CPPS, CPHQ, CPXP
Industry Expert in Patient Experience and Clinical Transformation
Rahul Goyal
Rahul Goyal
Senior Director of Digital, Personalization & Analytics
Optum
Laura Kirk
Laura Kirk
Vice President of External Education, Academy of Communication in Healthcare and Assistant Director, Advanced Practice Providers
University of Texas Southwestern Medical Center
Mark Krebs
Mark Krebs
VP Global Sales
Celebrus
Chandra Hodges
Chandra Hodges
Human Experience Consultant
PeaceHealth
Brad Shaink
Brad Shaink
Executive Director of Innovation & IT Business Applications
Houston Methodist
Pinaki Ghosh Ray
Pinaki Ghosh Ray
Vice President, Outsourcing & Strategy
Prime Healthcare
View The Agenda